The home itself
The park home is the resident's property. Everything inside the cladding line, the roof, the windows, the doors, the chassis, the base (in most situations), the services into the home, and the home's general condition are the resident's responsibility to maintain.
That's true whether the home is owned outright, on finance, or held under a written agreement with the site.
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The site / pitch
The site operator is responsible for the pitch and the site infrastructure — roads, communal lighting, signage, communal drainage to the connection point, communal water supply, gas main to the pitch (where applicable), site fences, communal grounds and the overall safety of the site.
This is set out in the Mobile Homes Act 1983 (as amended) and in your written agreement.
Where most disputes happen
1. Drainage — runoff from the pitch onto your base, or shared drainage that's failing. 2. Trees and vegetation — overhanging branches damaging your home or roots affecting your base. 3. Boundary fences — particularly where they affect your home or pitch. 4. Site-wide infrastructure failures (electrical, water) that have damaged your home. 5. Access — vehicles, deliveries, contractors.
In each of these, the resident's responsibility usually stops at the home and the operator's usually stops at the pitch — but causation matters. If something on the operator's side caused damage on the resident's side, the operator is on the hook for the consequences.
What to do when you're in dispute
1. Document everything in writing — emails, dates, photographs. 2. Refer to your written agreement and the Mobile Homes Act. 3. Don't authorise work you think is the operator's responsibility without putting them on notice in writing first. 4. If you've been pressured to authorise work you think isn't yours, send the situation in to Park Home Support before you sign. 5. Where appropriate, the First-tier Tribunal (Property Chamber) is the route for unresolved Mobile Homes Act disputes — but most disputes are resolvable before that point.