Things operators are responsible for
Site roads and access, communal drainage up to the pitch connection, communal lighting, communal water supply, site-wide gas main where it exists, site fences (typically), communal grounds and grass cutting (where in the agreement), site signage and safety, and overall site management compliance.
They are not generally responsible for: anything inside your pitch boundary, your home, your services from the connection point, your steps, your skirting, or your driveway (unless specifically taken on in the agreement).
Got a Quote or Issue?
We'll take a proper look before you commit. Many quotes include unnecessary work or inflated costs.
No obligation. We'll review and highlight anything you should be aware of.
Most members recover the cost of the plan on their first issue.
When a refusal is legitimate
If you ask the operator to fix something that's clearly your responsibility — a damaged window, a leaking pipe inside the home, a soft floor — they're entirely within their rights to refuse. That's not the operator being awkward; that's the boundary of their responsibility.
When a refusal isn't legitimate
If the issue is on their side and they're refusing — communal drainage flooding your pitch, site infrastructure damaging your home, fence collapse onto your home, an access issue affecting you — that's enforceable.
The escalation path: written notice citing the agreement and the Act, formal complaint following any documented process, the local authority where licence conditions are involved, and the First-tier Tribunal (Property Chamber) for unresolved Mobile Homes Act disputes.
Where Park Home Support helps
We're not solicitors. What we can do is help you understand whether the situation is clearly yours, clearly theirs, or genuinely arguable — before you escalate. A lot of disputes resolve quickly once the facts are properly framed in writing.