The two layers of drainage
Site drainage — the operator's responsibility. The communal drains, surface water management, and how rainfall moves across the site. If site drainage fails, water arrives at your pitch.
Pitch drainage — partly the operator's (the pitch itself), partly the resident's (immediate edges of the home, gutters, downpipes, surface treatments). If pitch drainage fails, water sits next to or under the home.
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Symptoms and what they mean
Pooling water around the home in rain — pitch drainage issue or surface gradient. Damp patches on internal walls near floor level — water ingress at base level. Soft ground around the home — long-running drainage problem starting to affect the substrate. Uneven base over time — drainage causing differential ground movement. Damp under the home (when checked) — a sign that water is reaching the underside. Flooded driveways or paths to the pitch — site drainage problem.
What proper diagnosis covers
A drainage assessment should look at: the gradient of the pitch, the condition of any french drains or surface drainage installed, the gutter and downpipe path, the connection of the home's drainage to the site main, the run-off pattern in heavy rain, and the wider site context above your pitch.
Without this, a contractor's solution often misses the cause. We've seen owners pay several thousand for relevelling when the underlying problem was a blocked communal drain feeding water onto the pitch — the relevelling will fail again within months.
Operator vs resident
If runoff onto your pitch is coming from the site infrastructure or neighbouring pitches, that's the operator's issue and should be put to them in writing. If it's purely about gutters, downpipes or surface treatments within your pitch, that's typically yours.